Abdullahi Phoenix

Due to a load cancelation we were stuck 5 days and honestly this place is MUCH better than it used to be. Two employees made our long stay actually memorable in a great way. First off was their security officer. It was obvious to us that this Flying J takes security as an important issue. The officer, Jon W. was friendly and very professional at all times. We noticed how he engaged with drivers when he walked the lot every night and took his job seriously. His uniform was sharp and we were pleased that this security company has armed personnel too. As providing a strong presence around a truck stop makes one sleep better at night. It was great to see such an engaging, active officer at a truck stop, something we don't see often. Rosanna was the cashier most of the time we went in (even Thanksgiving) and she always was professional and just made you feel welcome with a great sense of humor. Truck stops need more people like her, she and the officer are the main reason for the 4 stars! Secondly they do an incredible job of maintaining their reserve spots. We watched as they checked every truck for tickets. Be assured if you pay for a reserve, you will get your spot which is something more truck stops could do as its a major complaint across the nation that reserve spots are not honored but they are here. On the downside you will more than likely wait 1-3 hours for a shower during peak times. They have 15 here which they clean as fast as possible but the lounge was always full of drivers waiting. However the showers were very clean with good pressure and plenty of hot water. They still have major issues with overflowing trash cans in the back, but we saw staff working all the time emptying cans and cleaning the parking lot. They pressure washed the sidewalks and generally there was always a staff member cleaning outside. There is a general seediness and ominous feeling at this truck stop as it does have, we observed vagrants and criminal elements that are on the streets around, (not on) the property. We do recommend you be vigilant here as with any place, but overall our stay was a good one.

Never had a bad experience at this location. Even left my wallet in the shower and the emplyees turned it in and kept it safe till it could be returned to me. Extremely thankful for the honest and genuine people at this location.